Global Laptop & Enterprise Infrastructure Manufacturer

Consolidated fragmented microservices into a unified SPA for Dell's global customer support automation, enabling dynamic diagnostic script generation and Angular platform modernization.

Company Context

One of the world's largest PC and enterprise infrastructure manufacturers, operating global ecommerce, enterprise purchasing, and internal support systems serving millions of customers and thousands of internal support staff across every region.

Engineering Environment

.NETAngularMicroservicesNode.jsMicrofrontend

What Our Scale Partnership Revealed

Three disconnected systems — ecommerce cart, internal support tooling, and enterprise purchasing — were each degrading independently with no unified ownership.
Canada order delivery was failing silently due to postal code validation logic that had never been updated for regional format differences.
Support engineers were context-switching across multiple fragmented microservices to do tasks that should have been a single workflow — generating and deploying diagnostic scripts to customer devices.
The Angular frontend had fallen multiple major versions behind, creating a growing incompatibility surface with every new integration.
Japan-specific enterprise purchasing requirements existed as undocumented workarounds rather than engineered solutions.

Engineering Work

Consolidated multiple diagnostic microservices into a single SPA using Angular and microfrontend architecture — support teams now generate and deploy scripts from one interface.
Built the dynamic script generation engine: support engineers configure parameters, the platform generates the script, deploys to customer device, collects output.
Upgraded Angular frontend to current framework standards, eliminating the version debt and unblocking future integration work.
Diagnosed and resolved the Canada postal code validation failure — identified the exact formatting mismatch causing silent order drops.
Implemented the UB enterprise purchasing flow and Auto-Renew subscription checkout. Resolved Japan-specific quote purchase validation as engineered logic, not workarounds.

System Outcome

Support teams can now generate and execute diagnostic scripts from a single unified platform.
Canada order delivery failures resolved — regional customers no longer experience silent drops at checkout.
Enterprise purchasing flow now handles Japan-specific requirements natively.
Angular modernization unblocked future AI-driven support automation integration.

Engineering Breakdown+

Microfrontend Architecture: Used Module Federation to consolidate fragmented microservices into a single deployable SPA while preserving independent team ownership of each module.

Dynamic Script Generation: Backend API accepts structured parameter input, assembles the diagnostic script, and handles secure deployment and output collection from remote customer devices.

Canada Postal Code Fix: Root cause was a regex validation pattern that rejected valid Canadian postal code formats (A1A 1A1 with space). Fixed at the cart validation layer and tested against all Canadian format variants.

Scale Partnership

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