Dell

The Challenge

Dell's customer support teams lacked a unified platform to generate and execute diagnostic scripts on customer devices. The existing system consisted of multiple fragmented microservices creating complexity and maintenance overhead. The Angular frontend was outdated and incompatible with modern framework standards. Three separate business problems existed simultaneously: ecommerce cart inconsistencies affecting Canada order delivery, a fragmented support automation platform, and enterprise quote purchase flow gaps for Japan-specific requirements.

What We Built

Consolidated multiple microservices into a unified SPA using Angular and microfrontend architecture. Built dynamic diagnostic script generation functionality allowing support teams to create and deploy scripts on customer devices. Modernized the Angular frontend to latest framework standards. Resolved Canada-specific postal code validation issues causing order delivery failures. Implemented enterprise purchasing workflow enhancements (UB flow) and Auto-Renew subscription checkout.

Enabled automated diagnostic script generation for Dell's global support teams. Improved internal operational efficiency and troubleshooting speed. Resolved critical order delivery issues affecting Canadian customers. Enhanced enterprise purchasing system reliability and scalability. Platform positioned for AI-driven support automation.

Software Engineer — led Angular frontend modernization, built the dynamic script generation platform, resolved regional production issues across Canada and Japan, supported AI automation readiness across three concurrent platform tracks.